Austin Police Department Now Allows Mediation of Citizen Complaints

Alternative dispute resolution methods are increasingly being utilized across a wide range of industries. According to a recent news report, the Austin Police Department has instituted a new policy that provides area citizens with the opportunity to engage in mediation with law enforcement officers following a complaint. Under the policy, less serious external complaints such as allegations of inadequate service and rude officers may be mediated in lieu of a formal internal affairs investigation. Before mediation may occur, however, both the police officer and the individual who filed the complaint must agree to participate. In addition, mediation must be approved by a police commander or internal affairs officer.

Wayne Vincent, Austin Police Association President, expressed his support for the new policy. He stated listening to the perspective of others through a confidential mediation is healthy for both police officers and citizens. Police Monitor Margo Frasier also reportedly supports providing citizens and police officers with the option to consider mediation following a poor initial interaction. Julie O’Brien, Commander of the Austin Police Department’s Professional Standards Division, stated she prefers to address conflict through the mediation process. O’Brien also added, “I think it’s of tremendous value in types of cases where it’s appropriate.” Although not yet widely used, the first mediation since the policy was established took place last month. Once mediation occurs, the formal complaint process against an officer is officially ended.

What are your thoughts on the new policy?