by Holly Hayes
We recently came across this Pew Project on Medical Liability that contains four detailed recommendations for healthcare professionals. The demonstration project for Pennsylvania titled “Medical Error Disclosure, Mediation Skills, and Malpractice Litigation” is authored by Carol B. Liebman and Chris Stern Hyman. The acknowledgement page thanks Bill Sage, now the Vice Provost for Health Affairs at the University of Texas Law School.
The four recommendations include: Train Physicians to Communicate Better During Disclosure Conversations, Create a Consult Service of Communication Experts, Apologize When Appropriate and Use Mediation to Resolve Claims Promptly.
The report includes a two-day training agenda for healthcare professionals titled “Communicating about Medical Error: Challenging Assumptions and Enhancing Skills.
For more posts on enhancing patient/provider communication, see here and here.
Holly Hayes is a mediator at Karl Bayer, Dispute Resolution Expert where she focuses on mediation of health care disputes. Holly holds a B.A. from Southern Methodist University and a Masters in Health Administration from Duke University. She can be reached at holly@karlbayer.com.
