In response to the National Public Radio (NPR) story blogged here, Forthright, the administrator for the National Arbitration Forum sent this letter to NPR (link to pdf here). In the letter, Forthright’s CEO addresses the issues of: consumer outcomes in arbitration, claims by former arbitrator Elizabeth Bartholet, and the benefits of arbitration. Thanks to Forthright for sending us the letter and allowing us to share it with our readers.