The United States Court of Appeals for the Fifth Circuit has ruled a plaintiff waived his right to arbitration by substantially engaging in litigation. 

Colin Rule, CEO of mediate.com, has published an article titled, “Online Dispute Resolution and the Future of Justice,” Annual Review of Law and Social Science, Vol. 16, pp. 277-292, 2020.

Amy J. Schmitz, Elwood L. Thomas Missouri Endowed Professor of Law at the University of Missouri School of Law, has published “Arbitration in the Age of Covid: Examining Arbitration’s Move Online,” CARDOZO J. CONFLICT RESOL. (2021); University of Missouri School of Law Legal Studies Research Paper No. 2020-27. 

Erin Archerd, Associate Professor of Law at the University of Detroit Mercy School of Law, has published “Evaluating Mediation’s Future,” Journal of Dispute Resolution, Vol. 2020, No. 1, 2020. 

Myriam E Gilles, Professor of Law at the Benjamin N Cardozo School of Law has authored an interesting article entitled “Operation Arbitration: Privatizing Medical Malpractice Claims, Theoretical Inquiries in Law.” In her paper, Professor Gilles examines the potential effect that the use of binding arbitration may have on medical malpractice claims in the future.

At Cleveland Clinic, a patient was asked to keep a journal of all the caregivers she saw over her five-day stay. In 2010, all 43,000 employees at Cleveland Clinic participated in a mandated half-day exercise that cost $11 million. According to CMS, the overall patient satisfaction for Cleveland Clinic has risen from 55% in 2008 to 92% in 2012 (approximately 4,600 hospitals were surveyed).