At Cleveland Clinic, a patient was asked to keep a journal of all the caregivers she saw over her five-day stay. In 2010, all 43,000 employees at Cleveland Clinic participated in a mandated half-day exercise that cost $11 million. According to CMS, the overall patient satisfaction for Cleveland Clinic has risen from 55% in 2008 to 92% in 2012 (approximately 4,600 hospitals were surveyed).

The 13th District of Texas has upheld an arbitral award in an investment dispute. Shor also stated the agreements between Seashore and Black required the parties to resolve any disputes through arbitration and requested pre-arbitration discovery.

Professor John Lande of the University of Missouri School of Law has authored a thoughtful paper entitled Lessons from Mediators’ Stories, 34 Cardozo Law Review (Forthcoming August 2013); This article is part of a symposium discussing the book, Stories Mediators Tell, edited by Eric Galton and Lela Love.

Last week, the United States Supreme Court reportedly refused to consider two wrongful death cases against nursing homes in Illinois and Kentucky where the plaintiff signed an arbitration agreement. After a number of appeals, the Illinois Supreme Court held that Carter’s lawsuit could proceed despite that she signed the agreement to arbitrate.